Leveraging Web Chat to Exceed Your Customer Satisfaction


It's no surprise we live in an instant society. People no longer want to wait and customers expect their issues answered well, immediately. Enter web chat- Live Chat improves the support experience for customers by letting them get questions answered right away! Live Chats also allows a way you can talk with your customer one on one which improves your customer’s experience. 44% of online consumers believe that live chat is an important website feature. If you consider younger consumers — those 18-34 — one report found that 60% "regularly use live chat for customer service.


What is it?

Web chat software is a great way to offer your customers real-time service. You can use it on the website and allow visitors, who are looking for information or help with their order right away, to be able to get in touch through this live session. The visitor types what they need inside of the chat window while someone from your team answers back or visitors can find many answers through automated pre-selected responses.


Improves customer service

Live chat is an incredible tool for customer service. It reduces the amount of time it takes to answer questions and speeds up response times, which means happier customers who won't be left waiting on hold or having their calls transferred around at closing time!

Increase sales conversion

When a customer is considering their purchase, it's important to address any questions they might have and make sure the final step of completing this transaction goes off without issue.


Save money

A call-center service is a wonderful thing for businesses of any size, but the expense can be prohibitive. Furthermore, you might only have one person answering your phone lines which means they’ll never get an opportunity to answer all their questions from potential customers! But with live chat, it's possible because support specialists are able to juggle multiple boxes within reason in the long-term saving your company money.


Chatbots give you the ability to provide customer service outside your normal business hours.At the end of the day, we want your business to grow. That’s why each and every client is unique for us — because, at 4MJ Social, our team knows that in order to execute a successful strategy, you need one tailored just for you. We can do this by leveraging our knowledge of the ever-changing industry. Reach out today so we can help you get ahead of the game with an effective marketing plan!


Sources:

https://www.forbes.com/sites/forbesagencycouncil/2019/07/23/the-rise-of-live-chat-chatbots-and-text-message-marketing/?sh=609e5151c8fd